gz99's Privacy Policy

What Information We Collect

We collect various types of personal information for the purpose of registration and service delivery at gz99. This information is divided into two main categories:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial transaction details: bKash, Nagad, Rocket, Upay or bank transfer account numbers
• National ID card or passport details for identity verification
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address, device type, and operating system information
• Browser version and language preferences
• Log data of which pages were visited on the website
• Session duration and click patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

Purpose of Data Collection

gz99 uses your personal information for the following lawful purposes:

2.1 Account Management and Service Delivery

Your information is used to create and manage your gz99 account, verify the login process, complete deposit and withdrawal transactions, and provide bonus and promotional benefits.

2.2 Identity Verification (KYC)

To ensure secure financial services and prevent money laundering, gz99 verifies the identity of every user. This process involves verifying your national ID card or other government-issued document details.

2.3 Customer Service

We use your contact information to resolve your questions or complaints, provide technical support, and send important notifications related to your account.

2.4 Security and Fraud Prevention

We monitor user activity to detect unauthorized access, fraudulent activity, and other security risks. This is essential to protect the interests of all users.

2.5 Fulfilling Legal Obligations

Your information may be kept on record to comply with applicable laws and regulations, meet the requirements of regulatory bodies, and resolve legal disputes.

Data Sharing and Disclosure

gz99 does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

3.1 Service Provider Partners

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure management, and fraud detection services. These partners may only use your information for the specified purpose and are committed to maintaining the same privacy standards.

3.2 Legal Requirements

gz99 may be legally required to disclose your information in response to a court order, legal process, or a valid request from a government authority.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity. We will notify users in advance in such situations.

3.4 Responsible Gambling Organizations

If problematic gambling is identified, or at the user's own request, relevant information may be shared with responsible gambling organizations.

Your Rights and Choices

As a gz99 user, you have several important rights regarding your own information:

7.1 Right to Access Information

You may request a copy of the information stored about you at gz99 at any time. This request can be made through our support channels or by emailing [email protected].

7.2 Right to Correct Information

If there are any errors or incomplete details in your personal information, you may request a correction. Many details can be updated directly in your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not always be possible to delete all information due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. There is also an option to opt out of marketing communications.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

Privacy of Minors

gz99 is a service exclusively for adults (21+). We do not knowingly collect personal information from anyone under the age of 21.

Through an age verification process at registration, we ensure that only adults can open an account at gz99. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

International Data Transfers

Your information may be stored or processed outside of Bangladesh in order to provide gz99's services. In such cases, we ensure that the transferred information receives equivalent protection as described in this Policy.

For international data transfers, gz99 uses appropriate contractual safeguards and Data Protection Agreements (DPA), which bind third-party providers to the obligation of protecting your information.

Third-Party Links and Services

Interactions with third-party payment gateways or game providers may occur on the gz99 platform. These third parties have their own privacy policies, and information collected while using their services is governed by their own policies.

gz99 is not responsible for the privacy practices of third-party websites or services. We recommend that you review the privacy policy of any third-party service before using it.

Policy Changes

gz99 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be published on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed

Continued use of gz99 after the updated Policy is published will be considered your acceptance of the updated Policy. We recommend reviewing this page regularly.